Shipping policy

Where we ship
Cotton & Co currently ships to the following countries: United States, United Kingdom, Canada, Australia, and New Zealand.

Processing time
Orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Estimated delivery times
United States: 5-10 business days.
United Kingdom: 6-12 business days.
Canada: 6-12 business days.
Australia: 7-15 business days.
New Zealand: 7-15 business days.
Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control.

Shipping costs
Shipping costs are calculated at checkout based on your order weight and destination. We occasionally offer free shipping promotions, which will be clearly indicated at checkout.

Customs, duties, and taxes
Orders shipped outside the United States may be subject to import duties and taxes, which are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing your order.

Order tracking
Once your order ships, you will receive a tracking number via email so you can follow your package's progress.

Lost or delayed packages
If your order has not arrived within the estimated delivery window, please contact us at hello@trycottonco.shop and we will help track down your package.

Contact us
If you have any questions about our shipping policy, please contact us at hello@trycottonco.shop.